Write to Us About Our Pages
We are an independent information site, so our inbox is for questions about our own pages: a figure that looks wrong, a topic you would like explained, a question about how our guides are put together. Sorting your message into the right route first saves a round trip. Anything tied to a player account belongs with the casino, whose own team handles it.
How we treat your message
- We read messages only to answer them and to improve our guides
- We keep what you send out of public view
- Our Privacy page explains how contact data is handled
Where to write to us
- Use the contact form on our site; our team has no public address or number
- One topic per message helps us route it to the right editor
- Replies go back through the same form, so keep your form details correct
- Partnership questions about our pages use the same form; mark them in the first line
What we cannot help with
Account and money questions
Only the casino can deal with login problems, deposits, withdrawals, bonus disputes and verification. Win Airlines runs live chat 24/7 and e-mail support, which players should use. We take no deposits and see no player balances, so a payment or a withdrawal is a matter for the casino team. Pick the route by the type of question: our form for our pages, the casino for your account. Their live chat runs around the clock.
Complaints about the operator
Decisions on accounts, payments and bonuses rest with the operator alone. Please take such complaints to the casino’s support team, with the details of your case in your first message. A short, calm message with the facts of your case gets the quickest help.
Corrections and feedback
A wrong detail
If a bonus figure or payment detail on our pages looks outdated, tell us the page and the line. Our editors compare it with the facts we hold and update the page when your point is right. Name the page and quote the figure as you saw it, so we can match it to our text quickly. A reader may notice that a minimum deposit or a wagering figure differs from what the casino shows today; such a note is exactly what we want.
Suggestions
Ideas for topics we should explain are welcome and shape what our editors write next. Topics such as the welcome package, payment methods or the sportsbook are good examples, and requests like these guide our next updates. If a guide skipped a step you needed, say which one and what you hoped to read.
What to include
- The page title and the sentence you are asking about
- What you expected to find
- The name you would like us to use in our reply
- A short description of the correction or idea, in two or three sentences
- The reason the detail needs a change, if you have one
Account safety
Never send passwords, card details or identity documents to us. Verification, where an identity document comes before a withdrawal, is handled by the casino only. Our team never asks for them. Anything linked to verification goes to the casino’s own support only, through its live chat or e-mail. Keep your login details to yourself and share only what its support asks for.